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Software Engineer, Tech Support

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As a Software Engineer on our Tech Support team, you will work as member of our top-performing Engineering team to deliver high-quality search engine marketing SaaS solutions to market. You will work primarily within our technical support stream, handling customer-reported issues and supporting our Technical Support Specialist. In this straight development role, you will handle maintenance requests, fix bugs, and work on small feature development. You must be able to work with minimal direction, balance multiple requirements, and coordinate efforts within our Engineering team, Product Management, QA and Customer Success.

The individual we are looking for is a quick thinker, enthusiastic, and passionate about the web and SaaS. If you’re excited about small teams, fast-paced environments, new technologies, the open-source software stack, and you love writing code, we’d like to hear from you!

All of our offerings are delivered as software as a service via the web. Our technology stack includes Amazon Web Services, Google AdWords API, Python, HTML5, JavaScript, Adobe Flex, PostgreSQL, and Linux.

Desired Skills & Experience

  • BS/MS in Computer Science (or related field and considerable coding experience)
  • Top-notch coding skills
  • 3+ years of experience writing code professionally (preferably SaaS)
  • Aptitude and desire to learn new technologies
  • Experience with any specific technologies (e.g., Python) is not a requirement; we're looking for people with a history of leveraging any technology to create masterpieces. Current technologies we use include: Python, JavaScript, SQL, Object-Oriented Programming, Open-Source software development, Git, Object-Relational Mapping (ORM), AJAX, HTML5
  • Experience working on web analytics applications, search engines, content management systems or other Web publishing systems is a plus
  • Culture fit is important. We are a venture backed, 100 person company that wants to dominate our market. We work hard, and we want to be successful and make our clients successful
  • Familiarity and experience with the Agile methodology is a plus.

Company Description

We're HIRING! http://www.wordstream.com/jobs

WordStream Inc. is a provider of software and services that help search marketers maximize the performance of their PPC and SEO campaigns, driving traffic, leads, and sales for lower costs. Our easy-to-use PPC management software facilitates more effective paid search campaigns by increasing relevance and Quality Scores in Google AdWords, automating proven best practices, and delivering expert-level results in a fraction of the time.

WordStream also offers a best-in-class Keyword Research Suite for finding and organizing targeted, profitable keywords for use in paid and organic search initiatives. In addition, WordStream provides full-service PPC management and other value-added services to help advertisers who are new to AdWords or strapped for time get stellar results from pay-per-click marketing.

Check out WordStream’s free tools, including the AdWords Performance Grader, which delivers an instant, free report on your PPC campaigns.


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