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Google AdWords Dayparting: The AdWords Dimension Tab Time Report

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This post is the first in our series on Google AdWords reporting via the AdWords dimension tab. Today we’ll cover the AdWords time report. This report is pretty flexible and allows you to slice date-based data in a variety of different ways, so understanding how it works can be valuable for anyone managing a pay-per-click campaign.

What AdWords Reports Live within the “Time” Drop-Down?

AdWords Time Dimension

There are seven reports you’ll find within the AdWords time drop-down. Obviously the labels themselves give you a pretty good idea of what unit of time each of these items is focused on, but we’ll walk through what you might use each of these reports for:

  • Day of the Week – This is breaking down a period of time (e.g., the last six months) by day of the week. Your business might (or might not) perform well on weekends, or you might see a lower CPA on Wednesdays. If that’s the case, you can push more budget at those days that perform better.
  • Day – The day segmentation can be very useful in helping you understand trends over time, either account-wide or within specific groups and campaigns. This is a useful report to export into Excel so that you can better manipulate the data with pivot tables. There’s also been a recent tweak to this report that makes the data easier to interpret.
  • Week – Weekly data is also helpful to analyze trends by week – this can be a helpful snapshot to look at when you need a date range that’s between daily and monthly data.
  • Month – Monthly data obviously lets you get a quick, very high level snap shot of various trends and how campaigns perform through a given season, particularly if you’re new to a specific account.
  • Quarter – The quarter and yearly data can be useful for getting a quick historical snapshot, particularly as you first get acquainted with an account, but you aren’t likely to use these extensively in day-to-day management.
  • Year – See quarterly breakdown above.
  • Hour of Day – Similarly to day of the week, you can get insights into which times of the day different campaigns perform well, and allocate budgets accordingly.

Why Would I Want to Spend Time with These Reports?

At a high level, there are three good use cases for diving into this data:

  • Dayparting – As I mentioned you may want to look at day of week and/or hour of day data to better optimize the way you’re allocating your budget.
  • Reporting & Trend Analysis – The “day” report can be very helpful in helping you understand different trends for a number of different data points – both at a high level (account wide) and at the ad group and campaign levels.
  • Seasonality & Historical Data – As I mentioned reports like the monthly, quarterly, and yearly views can help you understand historical account information, longer-term trends, and seasonality for the query space and the campaigns.

Two things to note with diving into this data are that it’s likely you’ll get much more meaningful insights by manipulating the data in Excel, and that you’ll want to customize columns to make sure the data you’re looking for – both in terms of the dimensions or “level of detail” (campaigns and ad groups) and the metrics (cost, CPA, etc.) – are in your report:

AdWords Dayparting

About the Author

Tom Demers is co-founder and managing partner at Measured SEM, a boutique search marketing agency offering search marketing services including pay-per-click account management, SEO Website auditscontent marketing services and strategies, and a variety of link building services such as guest post packages and blog consulting & strategy.

You can learn more about how Measured SEM can help or get in touch with Tom directly via email at tom at measuredsem.com or by following him on Twitter.

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.


10 Tips for Creating Content on Facebook That Gets the Thumbs Up

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With the recent release of our brand new infographic documenting Facebook's failures, I thought I'd write about how you can make sure that you yourself don't have any Facebook face-plants. Here are 10 tips for creating awesome Facebook content that will keep visitors interested and engaged.

 

  1. Post Content that Interests Your Customers

The key to developing a winning fan page that builds fans and pushes your business forward is to post content that genuinely interests your customers or clients. Don't focus solely on you or your business. By providing valuable information to the reader you will build a stronger relationship with current and prospective customers.

Red Bull on Facebook

Red Bull knows that their energy drink customers are likely to be interested in extreme activities, so they post videos they know customers will enjoy, even if it doesn’t relate to Red Bull directly.

 

  1. Post a Variety of Content

Let’s imagine you own a pet grooming business. On your fan page, you’ll want to share a variety of content like:

  • Blog Posts – what’s new and happening at your business? Did Spot the puppy turn 1 this week?
  • Photos – in addition to photos of your store, take snap shots of workers and customers. Upload pics from events you’ve attended or hosted, like your canine Best in Show event.
  • Press Releases – let customers know about the updates and improvements you’ve made
  • Videos – do I need to even tell you how many adorable kitten videos are on the web?

 

  1. End Every Post With a Question

I hate to sound like a scrooge, but the truth is that people are pretty self-absorbed. Fan page visitors are much more likely to pay attention and respond to your posts if you address them personally and encourage them to get involved.

Pairing your posts with questions is a great way to accomplish this. You’ll get more engagement and better response if you post a link with a question or call to action, rather than just posting a link solo. Invite conversation whenever possible, with each post you do.

Ben & Jerry on Facebook

Ben & Jerry know how to get their customers chatting.

To go along with our pet grooming example, you might post a link to an article with “Five Tips for Cutting Your Dog’s Nails at Home” (trust me, this is not easy). Include a question with the link, such as “Do you have any special tricks for keeping your dog relaxed?”

 

  1. Don’t Post Too Frequently

According to a research study by the University of Colorado Denver Business School, the No.1 reason people dump Facebook friends is that they get annoyed being continuously bombarded with useless posts (if you are looking to lower your friend count, just download a couple of Zynga games and you’ll be golden).

Plastering a fan’s news feed won’t make them like you any more.  Make each post count!

 

  1. Allow Fans to Write on Your Wall

This might go without saying, but you really need to enable visitors to write on your wall. Disabling this feature means you might as well not have a fan page at all, since the whole point of being on Facebook is to get into dialogue with customers.

 

  1. Don’t Share Twitter Posts on Your Facebook Page

You’re talking to different audiences with different needs and expectations. It’s fine to have an announcement you want to share across Facebook and Twitter, but re-write it accordingly. And definitely remove the #&@s or people might think you’re saying some not-so-nice things.

 

  1. Use Contests, But Use Them in Moderation

Of course we can’t forget about contests, the bread and butter of fan pages. Contests are great, but they should be a fun and exciting event, not the norm.

Pumpkin coffee and apple cider are awesome reminders of fall because you can’t get them just any day of the year. Similarly, you shouldn’t be hosting contests so often that they lose their edge.

 

  1. Get Creative With the Contests

Try an essay, photo, or video contest to get a higher level of engagement with fans. It’s great to incorporate seasonal events, like a “Best Pumpkin Carving” or “Cutest Pet Costume” contest for Halloween. The Wildfire web application is a great tool for making interactive content like contests, quizzes, and surveys.

Boo the adorable pumpkin-dog!

Boo the adorable dog would win any contest. Because he is just too adorable.

If you run a photo contest, tag your customers so that the post appears on their wall too. That way you’re furthering your sphere of influence by reaching out to friends of your fans.

 

  1. Try Selecting a Monthly Topic

One idea in attempts to keep fans engaged is to select a different topic for each month. Talk about and post links to sites that cover that topic.

Having a different topic you address each month demonstrates that you have a continuous online presence, making you appear much more interesting (even if deep down you are incredibly dull). Which brings us to our final tip…

 

  1. Be Interesting!

After I got a PS3, I decided to follow the @AskPlaystation feed, which provides fascinating insight into topics such as how to clean your PS3 and ways to keep it ventilated. OK, to be fair, it is a customer support feed. But boy-howdy is it boring.

Ask PS3

Fascinating stuff.

Nobody, and I mean nobody, wants to look at a boring Facebook page. There are some environments where an air of professionalism is necessary, but that attitude will only come off as dull on Facebook.

Hopefully these tips got you thinking about ways to generate interesting and engaging content with your Facebook fans! Spread the love.

What are your tips and tricks for creating great content on Facebook?

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.

Google AdWords Conversion Reporting: The AdWords Dimensions Tab Conversion Report

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This is the second in a series of posts on the Google AdWords Dimensions Tab Reporting Options. In the first post in the series, we covered AdWords Dayparting with the Google AdWords Time Report, and in today’s post we’ll walk through the conversions reporting options in the dimensions tab. This report offers you a couple of different views of your conversion data that can be helpful in reporting.

What AdWords Reports Live Within the “Conversions” Report?

AdWords Conversions

As you can see the conversions report drop-down offers you two reports:

  • Conversion Tracking Purpose – This is the purpose, or “category” of your conversion. AdWords offers you a few different options here:
    • Purchase/Sale
    • Signup
    • Lead
    • View of a Key Page
    • Other
  • Conversion Action Name – This is obviously what you’ve actually named your conversion.

You can also get conversion data by going to the Reporting and Tools tab and clicking on “Conversions”:

Conversion Reporting

But that report won’t be as robust as the conversion data in the dimensions tab, as you have access to several options in terms of the columns you include within the dimensions tab. This is a good place to get a breakdown of where certain conversion types are coming from (i.e., campaign and ad groups) as well as being able to look at conversion data side by side with metrics like impression share, click-through rate, etc.

Much of this data is information you can pull from a standard campaign and ad group view, but if you have multiple conversions that have different values to your company (i.e., a free trial and a white paper, use of a free tool versus a sale, etc.) the added granularity of getting a sense of where each individual conversion is coming from is crucial.

Additionally, segmenting data by the different conversion tracking purposes can be helpful as well. For instance, WordStream offers a large collection of white papers, search marketing webinars, and a free trial – while signups for each of the white papers or any of the various webinars are probably pretty similar, the value of those actions to the business is likely different than that of a free trial signup, so they might want to see a report that shows a “rolled up” look at the different types of conversions that maintains greater granularity than counting all conversions equally. By differentiating a free trial as a “signup” and a white paper or webinar registration as a “lead,” they can quickly get a sense for where different types of conversions are coming from.

There are still some data points that are hard to get out of the dimensions interface, but ultimately the conversion reports in the dimension tab offer a lot higher resolution than what you can get in either default campaign and ad group interface or even in the conversion section of the reporting and tools part of AdWords.

About the Author

Tom Demers is co-founder and managing partner at Measured SEM, a boutique search marketing agency offering search engine marketing services including pay-per-click account management, SEO site auditscontent marketing services and strategies, and a variety of link building packages such as guest posting services and blog strategy.

You can learn more about how Measured SEM can help or get in touch with Tom directly via email at tom at measuredsem.com or by following him on Twitter.

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.

Brick Marketing Social SEO Guidebook Review

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Curious about how social media can benefit your company? Maybe you’ve worked with SEO before, but are unsure how social media affects your ranking.

You can learn a lot of valuable information with the Social SEO Guidebook. This guide created by Brick Marketing is a great tool for businesses looking to learn more about integrating social media and SEO.

What I liked about the Social SEO Guidebook:

In the free downloadable guide, Nick Stamoulis explains that there’s much more to social media than fan pages and tweeting once a month. Good social media campaigns require long-term commitment. Although these campaigns require continuous attention, the payoff is big—social media is an incredibly valuable tool in brand building and connecting to potential customers in a unique and intimate way.

The Social Media Guidebook presents a nice mix of explanation and overview with real, actionable tips in developing your social media and SEO strategy with suggestions for profile optimization, link building, voice development, and content generation.

The guide also offers some great insight into understanding how search engines like Google and Bing are influenced by social signals, and how these factors will affect your SEO and SERP ranking.

What I would have liked to see:

The guide is lacking in specific suggestions for social media sites. While a general explanation and screenshots of Facebook, LinkedIn, and Twitter are provided, I would have liked to see the guide go more in-depth about which campaigns work best for each site and how to utilize them differently.

But it is free after all, and while the guide lacks in this area, it excels in others.

Understanding Why Social Media is Important to SEO

Ultimately, the guide really shines in helping readers understand why social media is important to SEO. A lot of focus is given to the importance of solid content creation and the promotion and sharing of that content. The guide provides a lot of valuable advice here, with information about:

  • How to create various types of content
  • Valuable topic ideas
  • Strategies for promoting content
  • Ways to recycle and tweak content for other platforms

Those looking to learn more about how to use SEO and social media together to improve their business will greatly benefit from this free guide.

Brick Marketing offers a variety of Social SEO Solutions and SEO white papers for businesses looking to improve their social media and SEO campaigns.

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.

SSL Encrypted Search: Google Deals Low Blow to SEOs

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Google made a pretty big announcement this week that is pissing a lot of people off – a lot of SEOs, that is. Namely, Google announced it will no longer reveal organic keyword referrals (search queries) for searches conducted while users are logged in. According to the Google Webmaster Blog:

What is the impact of this change for webmasters? Today, a web site accessed through organic search results on http://www.google.com (non-SSL) can see both that the user came from google.com and their search query. (Technically speaking, the user’s browser passes this information via the HTTP referrer field.) However, for organic search results on SSL search, a web site will only know that the user came from google.com.

“For sites which have been added and verified in Webmaster Tools,” the post says, webmasters can still “View the top 1000 daily search queries and top 1000 daily landing pages for the past 30 days.”

Here's what we see in our keyword referral report for the past few days:

Keyword Referrals

We’ve been saying for a long time that the organic search queries that lead people to your site are one of your best sources of keyword data. Those keyword referrals offer invaluable insight into your site’s SEO – what’s working, what’s driving people to your site, the language they use when they’re looking for products, services, or content like yours. You can slice and dice it to determine which keywords drive traffic and which keywords drive conversions. But now, Google is taking some, if not all, of that data away from us. Low blow, Google!

Privacy, Schmivacy

Immediately, the search-o-sphere exploded with angry and anxious reactions.

In a guest post on SEO Book, Joost Devalk cries hypocrisy – specifically, he accuses Google of “whoring out users with false privacy claims.” Google of course is putting a shiny, happy spin on the move by saying that it’s all “part of our commitment to provide a more secure online experience.” Bullshit, says Joost – webmasters can still get that data if they use AdWords and pay for the clicks: “Google cares about your privacy, unless they make money on you, then they don't.” He goes on to write:

If Google really cared about your privacy, (delayed) retargeting wouldn't be available for advertisers. They wouldn't use your query data to serve you AdSense ads on pages, but I doubt they'll stop doing that, if they did they would have probably said so and made a big fuzz out of it.

If Google really cared, the keyword data that site owners now no longer receive from organic queries would no longer be available for advertisers either. But that would hit their bottom line, because it makes it harder to show ROI from AdWords, so they won't do that.

The real reason for this move, Joost says, is to prevent competitors in the online advertising space (like Chitika) from using those referrers to refine their ads.

Ian Lurie, in a post on Search News Central, echoes this sentiment. After calling Google “the enemy,” he writes:

Don't try to say this is a privacy thing. It. is. not. How exactly does this protect privacy, when you tie the text of e-mails to your advertising platform? How does this protect privacy when you're photographing people's streets, homes and whatever else you can lay your hands on? …

You've done this for one reason, and one reason only: To shut out competing ad networks. By removing this data from the referring query string (oh, you didn't think we'd notice?!) you've made it far harder for third-party ad networks to measure and quantify traffic quality.

Same story from Tony Verre at Search Engine Journal, who says “Google makes the double standard seem easy.” Privacy matters, but not when the dollars are rolling in. 

Rhea Drysdale of Outspoken Media doesn’t buy this privacy line either: “Guess what? Google just pissed on the SEO community and tried to call it rain … We’ve known for a long time that Google openly profiles SEOs as criminals, now they withhold information from us under the guise of privacy, but it’s really for the sake of padding their bottom line and protecting Google from competition.”

Numbers Games

It’s being tossed around that this change will only affect a single-digit percentage of searches – according to Jonathan Allen at Search Engine Watch, “The estimated number floating around in online rumors is ‘7% of people searching Google.com.’” And Matt Cutts mentioned on Twitter that they’re “rolling it out slowly,” and in testing no one “even noticed the change.” However, Patrick Altoft of Blogstorm rightly points out that when it comes to Google, bad news often spreads fast:

Firstly this is only for google.com at the moment and only for logged in users so there is no need to panic just yet. However we saw with the Panda update how Google starts off with Google.com and then rolls things out worldwide and increases the number of affected people every few weeks.

Secondly we have seen the growth of Google+ and Gmail is already huge so there is no reason to assume that the number of users this affects will be small. I can see a very large percentage of people being logged in to Google at all times. Why wouldn’t they be?

Thirdly there is no reason at all that Google wouldn’t migrate everybody to SSL in the future whether they are logged in or not.

Frank Reed of Marketing Pilgrim, on the other hand, thinks SEOs are being “myopic”:

It makes sense to me that this percentage of users would be low given the parameters that this new policy is applied. Then why do many feel that this number is too low? Well, that kind of thinking comes from a common malady in the SEO space which is the mistaken line of thinking that what SEO’s do and how they use the Internet even remotely mirrors the average users same patterns. The fact is, while the SEO community from the inside looking out can seem big it’s not in the big picture (looking at sheer numbers). The rest of the world doesn’t know about SEO and being logged into accounts and the impact it has on their search. They won’t even see that a search occurring in this right environment will be encrypted. They won’t have a clue.

That’s not to say that he buys the privacy argument – Frank says it’s clearly a “token gesture.” Still, he advises SEOs whose proverbial panties are in a bunch “to get out of the office more.”

Alan Bleiweiss also thinks SEOs are overreacting to the news – in other words, this is small potatoes compared to the “structural flaws” and big problems that are holding most sites back:

This latest apocalyptic cry is no different than any other previous panic attack due to people being hung up on shiny objects, magic bullets, and myopic SEO.  As painful as it may be to hear me say it, my best recommendation is to pause and consider whether you’ve been missing more important issues in your work than you realized.  And because most site owners don’t have an unlimited budget, it’s just my opinion (controversial as it may be), that people in this industry need to wake up and recognize that if they truly want to maximize their client’s or employers SEO money, they need to stop and learn that they have bigger fish to fry that they weren’t even aware of.

So How Big of a Deal Is This?

Level-headed and realistic as I am (seriously, y’all, my bowling name is Ice Man), I tend to side with the SEOs who are disturbed and dismayed by this news. Even if this affects less than 10% of your data right now, that number could easily go up – as Patrick Altolft said, there’s no reason to assume Google won’t screw us on organic referral data entirely in the future. It’s just one symptom of a larger syndrome in which Google seems to devote less and less of its efforts and goodwill toward organic search, while paid search gets a larger and larger piece of the pie. And that will be a sad day for SEO keyword research.

What do you think? Are you worried?

Internet Marketing Highlights

Hilarious post by Danny Sullivan about John Battelle at Bing saying that “70% of the time, there won’t be any difference in the results, that 15% of the time, Bing will be better and 15% of the time, Google will be better.” Oh boy, Bing is pretty much as good as Google – convincing reason to switch!

James Agate at Skyrocket posted the results of a survey (in the form of an infographic) concerning what SEO software companies are using. Interestingly, 77% said they started using their software on a recommendation from a peer. No one discovered their software through advertising.

Should you change your URLs for SEO? Dr. Pete has some pointers on structure, link, and dynamic URLs.

Google is introducing dynamic search ads: “When a relevant search occurs, we dynamically generate an ad with a headline based on the query, and the text based on your most relevant landing page.” Sounds a little dodgy, wouldn’t you say?

Debra Mastaler suggests using display ads to push link marketing: "Develop ads to drive people to your content/blog; once they are there, capture email addresses and ask for the link at the end of each article."

A use case for Google+.

In the department of WTF, MC Hammer is launching a search engine.

Have a great weekend!

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.

AdWords Ad Extensions Guide Bonus: Google AdWords Communication Extensions

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Recently we did a series of posts on AdWords Ad Extensions, complete with a quick follow-up on how Google decides to display ad extensions and a closer look at the following extensions:

But after concluding the series we quickly realized that we left an ad extension off the list (the downside to pompously titling something “The Ultimate Guide to X” is that you can easily be guilted into pretty much never-ending updates, so be careful with your hyperbolic in-title-adjectives).

One ad extension we missed was Google AdWords communication extensions. This isn’t available for everyone, but it’s a very interesting extension that could have some serious implications for some advertisers, and could become a more important tool in pay-per-click advertising as time goes on.

What Is the Communication Extension?

The “communication extension” is a means of collecting information (i.e., a lead) from a visitor without actually sending them to a landing page – you can grab their data right there in the SERP on Google.com:

Communication Extensions

This can come in a few different flavors, such as:

  • Request a Call – These allow a visitor to input their number and request a call from the advertiser.
  • Request an Email – Similarly, by clicking on a plus box in an ad, the searcher can request an email from the advertiser.
  • Sign Up For a Newsletter – As pictured above, you can simply sign up for an advertiser’s newsletter right in the search result, without ever going to a landing page.

Sounds like a pretty good deal if you can get in the beta, right? You get extra real estate, as with all the extensions, which will almost always improve your click-through rate, and you have an opportunity to convert a searcher without getting into any of that pesky landing page optimization that’s so tricky to get right.

But there are several potential pitfalls with this ad extension – check out PPC Blog’s coverage of the extension and James Svoboda’s excellent, in-depth post as well to learn more about them – but at a high level the concerns include:

  • Call & Email Re-Routing – As both of the above posts point out, Google is “protecting privacy” by masking emails and numbers using Google Voice, and also handling follow-up with a form email. This may not be the experience you want for each of your campaigns.
  • Offer Type – In the screenshot above the offer is a newsletter sign up – but the search is for logo design. While including the newsletter form in the SERP may increase click-through rate, if too many people sign up for the newsletter from the SERP instead of jumping right through to having a logo designed on the spot, you may actually be hurting your ultimate conversion rate to sale.
  • Experience for the Searcher – In many cases, it may be a better experience for the searcher to click through to a landing page to learn more about your company and offer – sometimes longer copy does covert better.
  • Analytic Tracking – As James points out in the post above:

If, like me, you are obsessive with attribution and tracking visitors and conversions within your web analytics platform, then these new extensions are probably going to cause you to reassess your reporting. Since the “Lead” did not first land on your site, First Click and Multi-Click Attribution might not be possible and we may be left with attributing the visit to the Last Click that occurred. Which will probably be during the follow-up correspondence with the lead. This will often result in a click from A) a browser address bar type in direct visit, B) a branded term search engine visit (probably via Google search), or C) a link within an email that will then be attributed as a direct visit or referral from Yahoo Mail (mail.yahoo.com), Hotmail (mail.live.com), Gmail (mail.google.com), Comcast (mail.comcast.net) or some other web-based email service. None of which will correctly tag the original point of reference back to the paid ad and keyword that was generated by AdWords.

Who Should Use the AdWords Communication Ad Extension?

Like most extensions, basically everyone should test it, and use it in the appropriate spots (i.e., where it generates more ROI for you than not using it). Be careful not to get caught up in rolling this out for every campaign possible if it’s not a fit for some of the reasons outlined above, but for most advertisers (particularly those who have already built out sound campaigns in other areas – take the AdWords Performance Grader for a spin to find out if there are problem areas that need more immediate attention) it’s worth contacting Google to activate the beta in your account.

About the Author

Tom Demers is co-founder and managing partner at Measured SEM LLC, a boutique search marketing agency offering search engine marketing services including pay-per-click account management, in-depth SEO Website auditscontent marketing strategy, and several types of link building services such as guest posting packages and blog consulting strategy.

You can learn more about how Measured SEM can help or get in touch with Tom directly via email at tom at measuredsem.com or by following him on Twitter.

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.

AdWords Experts Share the Secrets of Their PPC Success, Part 4

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This is the fourth in a series of interviews we're conducting with AdWords advertisers who got unusually high scores using our AdWords Performance Grader. We're reaching out to high scorers to find out what strategies contribute to their strong AdWords performance. For more in this series, see:

This week’s interview is with David Semprun. David is a Digital Marketing Specialist at Priority Pass, the world’s largest airport VIP lounge access program. Follow him on Twitter at @semprund or visit his website, davidsemprun.com.

Tell us a bit about yourself. How long have you been using AdWords? Are you an Agency or an Advertiser?

I’ve been managing PPC accounts for about two years now. I’m Google AdWords certified and a Microsoft adExcellence Certified Professional. At Priority Pass, I’m responsible for the USA/Canada and Latin America markets in both English and Spanish. Since working here, I’ve been able to improve overall PPC performance while increasing ROI to more than 900%.

What is your primary goal for AdWords marketing?

My primary goal is to generate income for the company, so I focus on maximizing conversions while reducing costs. My goal is to make PPC profitable enough to justify the amount spent on advertising, creating an excellent return on investment.

There are tons of metrics in AdWords – what are your top three key performance metrics in AdWords and why?

Conversions: I have a goal conversion amount for each month and I focus on doing my best to exceed that amount by making any necessary adjustments during the month.

CPA: In order to make PPC profitable, I have a maximum CPA amount which is 25% of our lowest product price, that way I make sure I maintain an ROI of at least 400%.

CTR: I always keep an eye on click-through rate, because that allows me to gauge the relevancy of my ad groups, ad copy and keywords. It will also help me to identify areas of improvement in terms of Quality Scores and CPC.

Can you describe your AdWords management strategy? How do you set your campaign objectives, and how do you know what’s realistic or not?

My objectives are based on the client/company’s expectations; I set up my campaigns to be as targeted as possible and wait a couple of months to have enough data to start optimizing. Based on the historical data, I try to come up with a strategy for improving the performance, always focusing on lowering the amount spent and increasing conversions.

My campaigns are always geo targeted and the ad groups only have a handful of keywords. This allows me to create highly targeted ad copy and improve Quality Scores.

Describe your AdWords management workflow. When you’re doing your account optimization work, how do you decide what to do next in your account? How do you prioritize your work? 

I’m always testing new strategies, creating new ad copy, changing landing pages, creating a special seasonal offer, etc. So basically I plan to implement a new strategy at least a month ahead and I usually begin on the first day of the month and that will help me to assess the results more accurately. 

Any other advice or tips for AdWords marketers that didn’t score as well as you? 

Forget about broad match keywords (unless your goal is to create brand awareness), these are where search networks make a lot of money and they’re going to deplete your budget in no time. Always try to use phrase and exact match but if you really need to use broad, please use modified broad match so you can have more control over your traffic.

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.

Bing's Marketing Strategy Includes Comment Spam?

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Lately we’ve been getting the occasional spam comment (according to my spam comment taxonomy, they’re mostly of the “full-on-ass-kissing” variety) that looks like a typical spam comment in almost every way:

  • It expresses some irrelevant but positive sentiment like “Thanks, this post was really helpful to me, keep it up”
  • It’s attributed to a normal-sounding name like “Carrie” or “Dave” (much more effective than something like “Cheap Canadian SEO” which will always get you flagged)
  • The name links back to the spammer’s site

The difference is, instead of linking to a deep page on some spammy domain I’ve never heard of (you know, something like memphis-internet-marketing.biz/link-building-services), they link to the Bing homepage. Yes, http://www.bing.com/. (There’s your link, Bing, big whoop.)

So my question is … really? This is Bing’s SEO strategy? Comment spam? Because if people aren’t using Bing, surely it’s not because they lack domain authority (although, admittedly, they still rank behind Dogpile in a Google search for “search engine”…)

Bing Comment Spam

And surely no-follow comment links aren’t going to push them to the next level of market share. So what is going on here? It would be one thing if someone who happens to work at Bing were leaving substantial comments of some relevance or interest. But they're contentless, and they've been attached to different names.

Has anyone else been getting comment spam from Bing?

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.


Win of the Week: Holiday-Appropriate Language Boosts CTR by 66%

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With Halloween right around the corner, I thought it would be fun to feature a Halloween contest for the Win of the Week.

With that in mind, which ad would you click on if you were looking to get some Halloween cookies for a party ... or as a substitute for trick-or-treat candy?

 

PPC Ad #1
Halloween Cookies - Ad #1
PPC Ad #2
Halloween Cookies - Ad #2

 

There is no difference in the title text or in the URL. The only differences are in the body of the ad. Made your decision?

The winning ad is ad number two. It was written by "wordisborn," and it increased CTR by 66%. Where the original ad was getting 1 click, the new ad is getting 1.66 clicks.

Why did the new ad win? Let's take a look...

1. The original ad wastes space by using the word "Smiley." Indeed, the cookies do have a "smiley face," but that detail is somewhat irrelevant for a person who's searching for Halloween cookies. The expression on the cookie is not a detail worth including. (Not to mention the phrase "Halloween Smiley Cookies" is a little bit awkward. "Halloween" and "Smiley" just don't seem to go together.)

2. The winning ad uses language that's appropriate for the Halloween season. The word "Scary" is an excellent tie-in to just about any Halloween product. Plus, the question "Want Cookies So Good It's Scary?" gets searchers to nod their heads in agreement.

3. The winning ad closes the body copy with a strong call to action that includes the primary keyword phrase. "Order Sweet Halloween Cookies Now!" gets searches to click and take action.

4. I like the phrase "Fresh Baked Cookies" in the losing ad, but it's not enough to overcome the winning ad's strength. The winning ad is nicely divided between the two lines: one line ends with a question mark, the other with a call to action and an exclamation point. The losing ad has a sentence divided between lines one and two, no call to action, and only uses periods -- all indications of an ad that will produce lower CTR.

The bottom line: The new ad wins because it uses language that’s appropriate for the Halloween season (“scary” instead of “smiley”). Plus, the structure of the winning ad is better. It keeps each sentence on its own line, uses a strong call to action, and ends the ad with an exclamation point.

There's one more thing I'd like to point out about this contest...

Whenever I'm writing a new ad to compete against a control ad, I always review the landing page and pay close attention to the language and offers that appear there. The writer of the winning ad above -- "wordisborn" -- apparently uses the same technique. Here is what's currently on the landing page:

 

Halloween Cookies

 

Notice the copy that says "So Good, It's Scary!" The author of the winning ad took this idea and used it in his ad -- very smart. This not only improved CTR, but I bet it improved conversions as well because of the consistency between the ad copy and the landing page.

Next time you're writing PPC ads, make sure you closely examine the landing page. The winning idea may be hiding in plain sight!

What's your takeaway from this contest? Feel free to leave a comment below.

By the way...

The BoostCTR writers have collectively spent thousands of hours improving pay-per-click ads on both Google and Facebook. They increase CTR and conversions by 30% on average. Go ahead and put 'em to work ... risk-free for 30 days!

ryan-healy About the Author: Ryan Healy is a direct response copywriter and BoostCTR writer. Since 2002, he has worked with scores of clients, including Alex Mandossian, Terry Dean, and Pulte Homes. He writes a popular blog about copywriting, advertising and business growth.

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.

Google AdWords Dynamic Search Ads (DSAs): What You Should Know

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Google rolled out yet another new AdWords feature last week: dynamic search ads.

The same day they announced the introduction of dynamic search ads, they also announced that AdWords Express was rolling out to the UK and Germany. Back in August I wrote about Google’s focus on display and talked about how:

You can learn a lot about marketing from Google, and if you’re in search marketing paying close attention to what Google says and what types of things they place emphasis on are vital to your livelihood. This is why Matt Cutts gets 350 comments on a post announcing a change in the algorithm that affects around 2% of queries, and it’s why search marketers have a much keener interest in Google Plus and its integration in SERPs, Webmaster Tools, et al than your average social network.

Similarly, if you head over to Google’s official AdWords blog you’ll see a lot of focus on small businesses, and in both AdWords Express and dynamic search ads we see a product focus on helping advertisers target a greater number of searchers without having to build out extensive campaign structures. Being aware of these types of themes is important, because typically they will start to seep into basically every area of the AdWords product.

So What Are Dynamic Search Ads and How Can I Use Them?

Google paranoia aside, what are AdWords dynamic search ads? Dynamic search ads represent a new way to target prospects without using keywords. The process is as follows:

  • You indicate to Google that you want to add all Webpages (which means any pages Google has crawled) OR
  • You indicate to Google that you want to add any of four different types of targets:
    • Category – This is not your categorization, but rather Google’s categorization of pages on your site and their perceived themes.
    • URL – You can target specific URLs or URL structures (i.e., subfolders that represent your own categorization).
    • Page Title – This pulls from the titles of your pages.
    • Page Content – This references the on-page content.
  • You indicate what you’d like to exclude by the means above.
  • You create headlineless ad copy (Google will dynamically generate a headline for you).
  • Google looks at your content and determines both what keywords to show your ad in response to and which landing page to send traffic to (as well as what your headline should be).

When Would it Make Sense to Use Dynamic Search Ads?

There are really a couple of use cases for dynamic search ads:

  • Smaller Advertisers – As with AdWords Express (or any advertising option, really) creating a dynamic search ads campaign might make sense if your spend is small, the campaign you create leveraging this technology is ROI efficient, and the management cost of setting up your own campaign would be a net negative, even if it were more profitable. If you’re spending a couple hundred dollars a month on pay-per-click, this very well may be you: give the campaign a try and see if it’s positive ROI for you. If it is and you’ve struggled with AdWords in the past, it may be worth letting this methodology run and focusing more on other areas of your business.
  • Keyword Discovery – For mid-sized to large advertisers the best use case is likely as a new angle for keyword expansion. By leveraging dynamic search ads to find keywords you might not have in your campaign and then leveraging the top performers (a la good old-fashioned search query mining) you can generate more, relevant traffic you might not have otherwise been aware of.

Potential Pitfalls with Dynamic Search Ads

The things you need to be cognizant of with this new option are:

  • ROI – As with broad match, AdWords location targeting, and several other AdWords features, ceding full control to Google frequently means optimal ROI for Google, but not always for you, the advertiser.
  • The Pages You’re Including – Be leery of which pages or groups of pages you’re including for consideration, as making pages available that would offer a poor landing page experience or irrelevant targeting could be costly.
  • Budget Allocation – If you are leveraging dynamic search ads for keyword discovery, be careful not to assign too much of your budget to an underperforming campaign.

As with nearly every AdWords feature, there are spots where dynamic search ads can be helpful (particularly for e-commerce advertisers), but you have to be careful to measure its effectiveness and use it carefully.

About the Author

Tom Demers is co-founder and managing partner at Measured SEM LLC, a boutique search marketing agency offering search engine marketing services including pay-per-click account management, in-depth SEO Website auditscontent marketing strategy, and several types of link building services such as guest posting packages and blog consulting strategy.

You can learn more about how Measured SEM can help or get in touch with Tom directly via email at tom at measuredsem.com or by following him on Twitter.

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.

Free AdWords Ebooks: Download an Informative AdWords Ebook To Boost Your PPC Campaigns

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Free AdWords Ebooks

Free AdWords Ebook

Our Google AdWords ebooks have been created to provide you with an ultimate library of information that will assist you in optimizing every aspect of your AdWords campaigns.

We hope you enjoy our collection of AdWords ebooks—they are yours to download for free! We hope you find them informative and beneficial.

Check out our library of free AdWords ebooks below:

 

Controlling AdWords PPC Costs with Negative Keywords Ebook

This free adwords ebook is packed with information to help you understand, discover, and implement negative keywords.

This AdWords ebook download includes:

  • Negative Keywords: Putting a Stop to Waste & Maximizing PPC Profits - Our Google AdWords free ebook includes an overview of the negative keywords basics: what they are, why you should use them, and how to find negative keyword candidates using negative keyword tools.
  • Fight Cross-Campaign Ad Poaching with Negative Keyword Lists - Learn how to prevent your campaigns from poaching impression from each other by using campaign-specific negative keyword lists.
  • Advanced Search Query Mining: A Five-Step Guide - This long article by Chad Summerhill details how to thoroughly examine your search query reports and perform Excel magic to find negative keywords and new keyword opportunities.

Using Negative Keywords to Maximize Profits: An AdWords Ebook Download

In this free AdWords ebook, we’ll discuss how negative keywords enable you to strategically restrict your PPC advertisements so that they only reach your best potential audience.

Effective PPC management requires expanding your keyword portfolio while simultaneously refining the list of keywords you're currently bidding on in order to maximize relevance—increasing profits as a result. This Google Adwords ebook outlines an effective strategy for creating a negative keyword list that will boost click-through rates and PPC profits.

 

How to Choose a PPC Software Platform: A Free AdWords Ebook

This PPC buying guide free ebook will provide you with the information necessary to choose the PPC management platform that's right for your business. After reading this AdWords ebook, you’ll be able to answer key questions like:

  • Is PPC software worth the investment?
  • Could the right platform help me increase my ROI?
  • What areas of my campaigns need extra help?
  • What kinds of tools address my specific needs?

 

How to Choose a PPC Agency: Finding the Right Marketing Agency for You

This Google AdWords free ebook will walk you through the process of determining which PPC agency is right for you. After reading this guide, you'll understand:

  • If you really need to outsource your PPC campaign management
  • What qualities to look for in a PPC agency
  • What questions to ask potential PPC agencies

Download this free AdWords ebook and checklist today to find the best agency for your business.

 

Improving Quality Score: The Beating AdWords Ebook

This AdWords miracle ebook offers an in-depth look at Quality Score, how it's calculated, why it's important, and what Google says itself about optimizing Quality Score. Get winning results with this Google AdWords ebook, which will provide you with a clear understanding of how to obtain the benefits of higher Quality Score. Beat AdWords at its own game with the this Improving Quality Score ebook.

 

Google AdWords Free Ebook - The Quality Score Toolkit

This Google AdWords free ebook comes packed with a Quality Score Toolkit that gives you all the resources you’ll need to improve your Quality Scores, helping you reach more people while lowering costs. This Google AdWords free ebook includes:

  • Quality Score Worksheet: Get a full analysis of your AdWords account from a Quality Score perspective. You'll get a fast and easy visual overview of how your campaigns are performing and where to improve.
  • Video: Mastering Quality Score: A comprehensive Quality Score 101 video session.
  • Quality Score White Paper: Learn how Quality Score is calculated, why it's important, and how to optimize your campaigns in order to get the highest Quality Score.
  • Quality Score Cheat Sheet: All the information you'll need to master Quality Score.

 

Free Google AdWords Ebook

Keyword Research for SEO and Adwords Ebook

Our Keyword Research for SEO and AdWords Ebook download includes:

  • The Keyword Research Cheat Sheet – This PDF cheat sheet offers a bird's-eye view of what keyword research is, what it isn’t, and why it’s important.
  • The Ultimate Guide to Keyword Competition – 35 of the biggest names in SEO weigh in on how to best determine the competitiveness of a keyword.
  • Guide to Keyword Research for Social Media – In this guide we offer tips and tricks for leveraging keyword research in order to bring in more traffic with social media sites such as YouTube, Facebook, and Twitter.
  • Keyword Monitoring Worksheet – This tool enables you to plug in keyword data every month and monitor trends in your rankings and traffic from SEO, helping you determine how organic search engine marketing efforts are improving your business.
  • 4 Steps to Better Keyword Grouping – This white paper outlines a four-step process that will help you organize your keywords into actionable, Google-friendly groups.

 

10 Ways Keyword Management Improves Search Marketing: The AdWords Miracle Ebook

This AdWords Miracle Ebook explains  ten benefits of implementing keyword management best practices. Following these best practices turns your keywords into qualified traffic, leads, and sales. This in-depth Google Adwords free ebook discusses:

  • Keyword Discovery
  • Keyword Grouping and Organization
  • Structuring Campaigns for Maximum Reach and High ROI

 

Improve Your Keyword Grouping : A Google AdWords Ebook

If you only have time for one change to improve the overall performance of your PPC and SEO efforts, turn your attention to keyword grouping. Improved keyword grouping and organization can transform every aspect of your search campaigns, resulting in greater efficiency, more conversions and higher profits.

 

Measuring the Long Term ROI of PPC: Get Winning Results With Google Adwords Ebook

This AdWords ebook download offers tips to evaluate and improve the long-term value of your campaigns. This Google Adwords ebook will help you understand:

  • Why search engine marketing campaigns are chronically undervalued
  • Questions you should be asking about your SEM campaigns
  • How to measure the long-term ROI of your PPC campaigns
  • How you can improve the profitability of your SEM efforts with superior tools and techniques

 

7 Ways to Conduct a Better Search Campaign for SEO or PPC AdWords Ebook

If you’ve got seven days, you’ve got the time to create a hard-working, high-performance search campaign. These seven steps will help you build a comprehensive, relevant, dynamic campaign. As soon as next week, your business could be seeing:

  • An increase in traffic
  • More qualified leads
  • Lower costs and higher ROI

 

AdWords Match Types : Get Winnings Results With Google Adwords Ebook

The keyword matching options that you use in Google AdWords can have a major impact on the effectiveness and cost-efficiency of your pay-per-click campaigns. After reading this Google AdWords free ebook, you'll have insight into:

  • Different keyword match types offered in AdWords
  • How, when, and why to use each match type to get the best results
  • How negative keywords can save you money and improve your CTR
  • Best practices for applying each match type

 

PPC Best Practices : A Beating Google AdWords Ebook

Proven methodology, workflow, and tools for maximizing return on investment and simplifying the management of PPC marketing campaigns.

 

Also, learn how to get more out of your Keywords:

 

 

Photo Credit for photo 1 (free-adwords-ebook.jpg) = Rodrigo Galindez

Photo Credit for photo 2 (free-google-adwords-ebook.jpg) = Megan Marrs

 

 

Occupy Google Reader: My God, Google, Why Have You Forsaken Us?

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It saddens me greatly to write this post. To most people in the world, RSS may be either dead or nonexistent. But for me, and for many people I know (some only virtually), RSS – specifically Google Reader – is a huge part of daily life. I have two tabs permanently open on Chrome: Gmail and Google Reader. According to my “Trends” tab:

From your 420 subscriptions, over the last 30 days you read 4,022 items, clicked 231 items, starred 1 items, shared 54 items, and emailed 2 items.

Since December 6, 2007 you have read a total of 227,485 items.

I love RSS because it allows me to keep up with hundreds of blogs without having to visit them individually to see if they’ve been updated. I can also organize my subscriptions into categories, so if I feel like going on a food blog bender, it’s easy to scan through all of them at once.

But the very best thing about Google Reader is the social aspect. If I only have 5 minutes to devote to blog reading, I always go to the “People you follow” feed. These are the posts that the 102 people I follow have deemed worthy of sharing. This gives me a quick blast of curated content that is totally eclectic – I’ll see a post about some crazy architectural feat in the Middle East, followed by a ridiculous gif or meme, followed by a physics abstract, followed by an old interview between John Ashbery and Kenneth Koch.

Now, in an effort to get more people to use Google+, Google is taking those social features (sharing, following, and liking) away:

In the next week, we’ll be making some highly requested changes to Google Reader. First, we’re going to introduce a brand new design (like many of Google’s other products) that we hope you love. Second, we’re going to bring Reader and Google+ closer together, so you can share the best of your feeds with just the right circles.

As a result of these changes, we also think it's important to clean things up a bit. Many of Reader's social features will soon be available via Google+, so in a week's time we'll be retiring things like friending, following and shared link blogs inside of Reader.

In short: This sucks. Google is trying to force its very loyal Reader user base into using Google+ instead. And I don’t wanna! Google Reader already works for me; it’s not broken. And I’m not the only one who’s pissed. In the Atlantic, Adam Clark Estes notes that “the world is surprisingly angry about the end of Google Reader.” Of course, it’s not the whole world that cares, but primarly the “Sharebros”:

Sharebros identify themselves simply as "person(s) whom one is following and followed by on Google Reader (as formally recognized by a Google Reader founder)," but their devotion to Reader is uncanny. Like more well known online communities like Reddit or 4chan, they've developed their own glossary of hashtags and lexicon of pictograms. ( -_-  denotes "dissatisfaction or defeat.") The community doesn't just exist online, either. They have #sharebro parties, and many of them say they've met some of their closest friends via Google Reader. At least one Sharebro met his wife.

I’m a little annoyed by the gendered-ness of this term, but I guess I am a Sharebro. Sharebros unite!

Iranians are also upset about the upcoming changes. As Sarah Perez at TechCrunch notes, “Google Reader served the Iranian community as a way to get uncensored, unfiltered news outside of government control.” 

Some people are taking a stand. There is a petition to stop the changes to Google Reader, and a mini-movement dubbed “Occupy Google Reader”: Sharebros are protesting outside Google’s DC offices.

Occupy Google Reader

If you still don’t understand why this matters, allow me to share some of the moving and forceful arguments against these changes I’ve read over the past few days.  

Here’s Courtney Stanton of “Here Is a Thing” on why Google Reader is “the best social network so far”:

The coolest part of gReader, for me, is the Comment View. This also lives in “People you follow,” and it displays any item, either shared by me or someone I follow, that has new comments on it since the last time I clicked on it. Not just stuff I’ve personally commented on, but anything that my friends are discussing. If two of my friends comment back and forth on a shared item, I will keep seeing their discussion, even if I haven’t contributed yet. As new comments appear on items, they get bumped to the top of Comment View, so I don’t miss anything and can jump in if a discussion works its way around to being something I want to participate in.

When I started using gReader, my community was about half the size it currently is. However, there would be people commenting on my friends’ shares, people I didn’t know, who were funny, or who mentioned stuff I liked, or whatever. And so over the first year or so, there was a lot of, “Oh hey, friend from art school who loves modern novels and hipster fashion, you should TOTALLY be friends with this friend-of-a-friend who works in the fashion industry and is awesomely intellectual,” type of stuff happening. It was, and continues to be, the only social network where I interact with people with some semblance of normal real world humanity. (And by that, I mean it’s like we’re all at a mutual friend’s house party.)

We discovered that if you click on “Shared Items”, you could write an original post and share it with the group. (Topics covered in that manner: job interviews, buying houses, getting engaged, moving across the country, pregnancy, child care, cancer scares, deaths in the family, holiday-related family drama, and the occasional “this day is the absolute worst, someone please remind me I’m a valuable human being”.)

We visit each other and go out to dinner together when we’re passing through town. We travel to stay at each other’s homes for a mini-break. About twenty of us rented a house and took a vacation together last summer. This community is the primary way I stay in regular contact with many of my closest friends, it’s the network I tell first about things that happen in my life, and it’s often the only place I vent when I’m upset enough about something that I don’t want to risk mis-speaking in highly public spaces like Twitter. I am a more sensitive person, a more aware person, a more progressive, more feminist, more sympathetic and more open-minded person because of the years spent reading things I’d never have read, seeing things I’d never have seen, and getting to discuss these “new” ideas with people I respect.

This is the community I’m losing.

Here’s Garrett Guillotte in a post on Google+:

Shares indicate shared interest.

But comments? COMMENTS FROM MY FRIENDS ABOUT THINGS I'VE SHARED OR OTHER FRIENDS HAVE SHARED ARE REMARKABLE. EVERY TIME. EVERY. TIME. I will drop what I'm doing to read new comments in Reader…

One of the funny ha ha great things we say about the few dozen people who make up our group of friends on Reader is that we're the Google Reader Party. But that's a misnomer. A party is what Google Reader is. It's us talking about awesome stuff.

"OH! OH WAIT! Plus has this Hangouts thing where" no you shut the fuck up right now.

I am old in internet terms. I am thirty years old. My friends are older. We work too much and decompress in weird ways, at weird times. I have trouble waking up before 9 a.m. Christine gets up at like 5 fucking o'clock a.m. Ashley goes to bed at 9 p.m. We don't Hangout. We need something asynch.

Here’s Zachary Sachs, who I just started following a week or so ago:

So obviously what Google should do with Reader is: (1) modernize it alongside the rest of their stuff; (2) transparently add full-scale integration services for major social networks; (3) give subtle but persistent advantage to its integration with Plus. I realize Reader probably represents insignificant social-networking market share, but if that's the case it doesn't follow that they'll gain very much by cannibalizing it.

Emphasis mine. If the people using Reader’s social features don’t matter to Google, why does Google need us to switch to Plus?

So far, Reader remains unchanged, but there’s no telling when we’ll wake up without that community. Google has yet to respond to the outrage.

I kind of feel like crying now, so I’ll just leave you with a few more articles on the death of Google Reader:

More Web Marketing Highlights

Melissa Alam at Seer Interactive talks about the potential SEO and link building value of Pinterest, a newish site that allows users to create virtual pin boards.

A few months ago, the Groupon IPO was valued at $25 billion. Now that figure has fallen to around $10 billion. What happened? Michelle Conlin at the Christian Science Monitor speculates.

Marketing Pilgrim’s Cynthia Boris cites a study that says 1 in 4 SMB owners hate social media, and 70% of them hate Groupon.

Raise your hand if you think Klout is dumb! Lisa Barone lists 50 ways to get value from Twitter that have nothing to do with Klout.

Many in the SEO industry have long suspected that Google views us as spam. But Matt Cutts has come out and said that’s not the case – as long as we’re talking white-hat SEO.

John Doherty explains how not to use meta tags for SEO.

AJ Kohn explains why mega menus are mega awful.

Tom Demers says “one of the trickiest and most important things to learn as you get started is how to evaluate a link prospect.” Here are some tips to help new link builders along.

Have a good weekend, all.

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.

Best of the Month: WordStream's October Highlights

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Halloween

Happy Halloween to all the lovable weirdos and kids-at-heart out there who still celebrate this silly holiday. (Stupid hats? Buckets of candy? What’s not to love?)

And check out our top 10 greatest hits of the month – they’re SCARY AWESOME!

  1. Facebook Wall of Shame: Facebook's Failures, Criticisms and Missteps – There’s no doubt that Facebook, by and large, is a massive success story – but this infographic detailing the company’s various flubs and snafus was nevertheless our most popular post of the month by far.
  2. When Should You Pause Google AdWords Keywords? – Learn two reasons why you might want to pause a keyword in AdWords to halt any damage it’s doing to your account.
  3. SSL Encrypted Search: Google Deals Low Blow to SEOs – Last week Google restricted access to organic search query data from logged in users, citing privacy – but SEOs everywhere are asking “What’s privacy got to do with it?”
  4. 10 Tips for Creating Content on Facebook That Gets the Thumbs Up – Meg offers up some great tips for creating “like”-worthy content that won’t bore your followers to tears.
  5. The Problem with the Google AdWords Impression Share Report – Tom explains why budget-weighted impression share is a more reliable, valuable metric than standard impression share.
  6. Are Ads Really Just Answers? Google's Billion-Dollar Idea – Google has taken to telling us that “ads are just answers,” but considering how much money Google makes from ads, this rhetoric is a little hard to swallow.
  7. AdWords Experts Share the Secrets of Their PPC Success, Part 4 – Great tips on achieving AdWords ROI from David Semprun, who got a high score using the AdWords Performance Grader.
  8. Google Analytics Premium, Real-Time Google Analytics, & What it All Means for You – Google has rolled out improvements to their analytics package lately. Why? Because they want your data of course!
  9. Google AdWords Call Extensions: How & When to Use Call Extensions – A section of our Ultimate Guide to AdWords Ad Extensions.
  10. Google AdWords Reporting Guide: AdWords Dimensions Tab Tips & Tutorials – Learn how to make the most of the reports in the dimensions tab.

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.

Google AdWords Destination URL Report: How to Use the Destination URL Report in AdWords

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This is the third installment in our series on AdWords reporting via the dimensions tab. Previously we’ve covered the dimensions tab time report (aka AdWords dayparting) and AdWords conversion reporting via the dimensions tab. In today’s post, our focus will be on Destination URL report within the dimensions tab.

What Is the Destination URL Report?

The destination URL report is pretty straightforward: it’s showing you a list of the various destination URLs (i.e., your actual landing pages where you’re sending traffic – not your display URLs) in your AdWords account. As with any report in the dimensions tab, you can customize the columns in this report to give you a variety of different data points:

Destination URL Report

In the screenshot above we’re focusing our column selection on two key components of the report:

  • Cost and conversion data
  • Campaign and ad group of associated destination URL

Adding in campaign and ad group columns makes your report a little more complex and difficult to manipulate, but it’s also the best way of getting actionable data out of the destination URL report.

How to Get Actionable Insights from Your Destination URL Report

So what are we actually looking for in this data? Like most reports and data sets, we want to find actionable opportunities to improve performance, of course, and in many cases a great way to spot these quickly is by looking for outliers. We want to find some instances of destination URLs in our campaign that either:

  • Aren’t properly paired with an ad group or campaign
  • Perform particularly well with a specific group or campaign

In the first instance, if we can find a destination URL that doesn’t work well with an ad group from a cost per acquisition and conversion volume standpoint, we can find or build a page that’s a better fit. Similarly, if you can find a page that’s performing particularly well when paired with an ad group or campaign, that page can serve as a good template for tweaks you might want to make to your underperforming destination URLs.

One way to do this effectively is using pivot tables (I won’t get into the mechanics of using pivot tables here, but you can check out Chad’s post on analyzing your AdWords Geographic Report, his posts on re-creating campaign performance charts in Excel, or just study up on pivot tables in general). Looking at this data in a pivot table, or just removing the ad group column and analyzing the data at the campaign level can be interesting, particularly if you have a semantically organized campaign structure. In other words, if your campaign structure is similar to this:

  • Campaign – Shoes
  • Ad Group 1 – Black Shoes
  • Ad Group 2 – Basketball Shoes
  • Ad Group 3 – Black Basketball Shoes
  • Etc.

This lets you look at the performance of a destination URL not just at the account or ad group level, but at the campaign level. For instance in the example above, you might find that the black shoes page performs well in the black shoes group but poorly across the campaign when applied to groups like the black basketball shoes group, while another page fares better when “stretched.” This can push you to look at both page designs and the match between the targeting in the groups that do and don’t work well, and can help you better match landing pages to segmentations.

If you’d prefer to stay out of Excel but want to be able to gain some quick insights, you can use AdWords filters to have outliers bubble up:

Destination URL Report Filters

By setting filters for data points such as:

  • High cost per conversion
  • Low cost per conversion
  • High cost and zero conversions

You can pull a report of only outliers to get insights around.

Ultimately, as with many of the dimensions reports, the destination URL report is one that can be helpful in giving you a new point of view around a different angle of your campaign than a lot of the default AdWords views, so that you can dig a little deeper and gain additional insights into your account.

About the Author

Tom Demers is co-founder and managing partner at Measured SEM LLC, a boutique search marketing agency offering search marketing consulting services including pay-per-click account management, SEO site auditscontent marketing services, and a variety of link building packages such as guest posts or blogging strategy.

You can learn more about how Measured SEM can help, get in touch with Tom directly via email at tom at measuredsem.com, or by following him on Twitter.

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.

AdWords Experts Share the Secrets of Their PPC Success, Part 5

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This is the fifth in a series of interviews we're conducting with AdWords advertisers who got unusually high scores using our AdWords Performance Grader. We're reaching out to high scorers to find out what strategies contribute to their strong AdWords performance. For more in this series, see:

This week’s interview is with Glendon Llewellyn Lloyd, the e-commerce director at Tszuji, an online home storage store specializing in shoe storage and clothes storage solutions for the home. Glendon manages Tszuji's SEO and SEM, ensuring these efforts are both optimized and profitable..

Tell us a bit about yourself. How long have you been using AdWords? Are you an Agency or an Advertiser? What is your primary goal for AdWords marketing?

Tszuji is a pure-play Internet business that operates in the niche home storage area. We have been using AdWords since we launched in September 2008. All AdWords management has been undertaken in-house from the outset – the rationale behind this being that no one knows our business as well as we do. Our primary goal has been to drive traffic and the resulting conversions of visitors to purchase.

There are tons of metrics in AdWords – What are your top 3 key performance metrics in AdWords and why?

Our top 3 KPM’s are Quality Score, click-through rate (CTR) and CPA/ROI:

  • Quality Score because this is one of the key determinants of cost per click (CPC) and position.
  • CTR as this again is a key factor in CPC and QS.
  • And finally CPA as this dictates the level of profitability we derive from our campaign.

Can you describe your AdWords management strategy? How do you set your campaign objectives, and how do you know what’s realistic or not?

Our strategy can loosely be defined as the effective management of conversions and costs relative to visits. Objectives are set based on ROI/gross contribution – the only reality in business is profitable execution, so campaign objectives are centered around profit objectives and expectations. Our belief is that only the very largest of organizations can afford the luxury of branding marketing – our objectives are dictated by gross contribution to the business from all our marketing initiatives.

Describe your AdWords management workflow. When you’re doing your account optimization work, how do you decide what to do next in your account? How do you prioritize your work?

The management workflow depends at which point one is at with a campaign or ad group. Keyword management is the key to AdWords irrespective of which stage one is at and this is a number one priority. Optimization of keywords is critical to any success – from keyword identification to keyword bidding to negative keyword additions. This in turn impacts creation and management of landing pages and ad creative to ensure optimized relevance and subsequent Quality Score, CPC and CPA improvements and achievements.

Any advice or tips for AdWords marketers that didn’t score as well as you?

Ensure your Quality Score is a focus – achieving improved QS results in lower costs per visit and acquisition. Always be mindful of your primary business objective – to create increased wealth. In order to achieve this any, and all, marketing undertaken must enjoy a positive ROI.

What did you think about the categories we included in the AdWords Grader (Quality Score, CTR, Use of Negative Keywords, Account Activity, Landing Page Optimization, Ad Text Optimization, Long Tail Keyword Optimization, Impression Share, adherence to best practices) were they fair? Anything missing?

I think these are all important aspects of any campaign although I have to admit being less fixated on IS than the other facets of AdWords management. The one aspect missing for me is bounce rates – these have the ability to illustrate either poor relevance of creative/landing page or, as importantly, missing product choices. The latter offers an opportunity to investigate the sourcing of additional products to appeal to those “bouncers.”

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.


Win of the Week: Strong Offer + Verb = 89% Increase in CTR?

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Take a look at the two ads below. If you were looking for CRM software ("CRM" stands for "Customer Relationship Management"), which ad would you click on? Which one jumps out to you? (If you've been following the Win of the Week column for very long, I'm willing to bet you can pick the winner.)

 

PPC Ad #1
CRM Software - Ad #1
PPC Ad #2
CRM Software - Ad #2

 

There is no difference in the URL. The only differences are in the title and body copy of the ad. Made your decision?

The winning ad is ad number one. It was written by BoostCTR writer "kbc5019," and it increased CTR by 89%. Where the original ad was getting 1 click, the new ad is getting 1.89 clicks.

Why did the new ad win? Let's take a look...

1. The phrase "On-Demand" in the original ad seems unnecessary. The question I ask myself is this: Isn't all software available to use on-demand? Am I missing something? (If "on-demand" is industry-specific jargon, I would still advise against using it.)

2. The original ad uses longer words and omits punctuation, which makes it harder to read. Read the body of the ad out loud. Notice how it's a mouthful? Notice how it's confusing without punctuation?

3. The original ad doesn't use any verbs. Ads that don't have at least one verb usually lack punch. (Not to mention, a sentence without a verb is technically not a sentence.)

4. The winning ad, on the other hand, focuses on the strength of the offer. This particular CRM software is free for 3 users. That's a key selling point. So the winning ad makes this the primary focus.

5. Demos and samples are a great way to win new customers. After all, with so many options available, people want to see what they're getting before they make a commitment. So the winning ad tells the searcher he can watch a demo of the software. Very effective.

6. Three words: Call to action. The winning ad has one; the losing ad doesn't. In the majority of contests I've analyzed, the winning ads have a call to action, whether subtle or overt.

The bottom line: The new ad wins because it emphasizes the free offer, uses shorter action-oriented language, lets the searcher know there's a demo available, and includes a clear call to action. Oh, and the winning ad ends with an exclamation point, another commonality among winning ads.

What's your takeaway from this contest? Feel free to leave a comment below.

By the way...

The BoostCTR writers have collectively spent thousands of hours improving pay-per-click ads on both Google and Facebook. They increase CTR and conversions by 30% on average. Go ahead and put 'em to work... risk-free for 30 days!

ryan-healy About the Author: Ryan Healy is a direct response copywriter and BoostCTR writer. Since 2002, he has worked with scores of clients, including Alex Mandossian, Terry Dean, and Pulte Homes. He writes a popular blog about copywriting, business growth, and lifestyle design.

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.

Webinar Tomorrow! Things You Can Do NOW to Improve Your Paid Search

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We're doing a joint webinar tomorrow with Search Marketing Now. Here are the details:

Search Marketing NowWHAT: Things You Can Do NOW to Improve Your Paid Search

WHEN: Thursday, November 3, 2011 – 1 PM EDT (10 AM PDT)

WHO: Alex Cohen, Director of Marketing, H. Bloom, and Larry Kim, Founder and CTO, WordStream

WHY: Every PPC campaign needs a regular checkup. In this webcast, we’ll take a look at things you can do to evaluate, fine-tune and improve your paid search.

Alex Cohen will cover things you can do immediately to audit your account to find hidden waste and to improve your ROI. Larry Kim from WordStream will discuss steps you can take to create and maintain a healthy PPC program while investing just 20 minutes per week.

Attend this webcast and learn:

  • How to find and eliminate wasted spend
  • How to identify and organize the best keywords
  • A weekly 20-minute process to improve PPC results

Alex Cohen is Director of Marketing for H. Bloom, a subscription-based flower retailer. He was previously Senior Marketing Manager at ClickEquations. Alex is a frequent speaker and writer on topics related to paid search and PPC campaign management.

Larry Kim is Founder and Chief Technology Officer for WordStream. Larry is responsible for defining WordStream’s product direction and features. He has authored four award-winning books on software development and is a frequent writer and speaker in various search marketing events.

Register Now

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.

Google AdWords Demographic Reporting via the Dimensions Tab

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This is the fourth installment in our guide to reporting via the Google AdWords dimensions tab. In the first three posts we covered:

 The focus of this post is AdWords demographic reporting functionality within the dimensions tab.

What Is AdWords Demographic Reporting?

Demographic reporting in AdWords allows you to look at the demographics of the prospects you’re targeting on certain sites. One of the powerful things about Facebook advertising is that you’re able to build a demographic profile to target your ads to; AdWords offers similar insights into who your ads are being served to for certain sites that have this type of information on their users, such as MySpace and YouTube.

Typically the types of sites that offer this type of data in your content network campaigns include:

  • Social networking sites such as MySpace, Orkut, etc.
  • Video sites such as YouTube and Justin.tv
  • Dating sites such as Plenty of Fish

And any other site that both collects profile information from its users and monetizes/shares that information via AdSense.

AdWords Demographic Report

Demographic Bidding in AdWords

Anyone running a content network campaign can pull a demographic report to see how much of your traffic is coming from sites where you can report on and target users by demographic. From there, you can determine how significant a percentage of your traffic this type of target consists of.

If a significant portion of your traffic is driven by these types of sites, you can get a picture of what works and doesn’t demographically and, similar to dayparting, you can allocate budget according to what works:

Demographic Bidding

You can now, at the campaign level, exclude demographic segments that aren’t working and allocate additional budget for segments that are.

Who Should Leverage Demographic Reporting?

Demographic reporting is similar to things like geographic data and day parting: once you’ve worked through the basic fundamentals of constructing a sound pay-per-click campaign (relevant keywords, appropriate use of negatives, sound campaign structure, etc.) analyzing and reacting to these reports can give some campaigns significant lift. The thing to keep in mind is that it’s important to be sure to have the fundamentals nailed down before you start to drill down on these types of modifications, as a poorly constructed campaign will keep any sort of geographic, dayparting, demographic or other targeting from being effective.

About the Author

Tom Demers is co-founder and managing partner at Measured SEM LLC, a boutique search marketing agency offering search marketing consulting services including pay-per-click account management, SEO site auditscontent marketing services, and a variety of link building packages such as guest posts or blogging strategy.

You can learn more about how Measured SEM can help, get in touch with Tom directly via email at tom at measuredsem.com, or by following him on Twitter.

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.

Google Now Shows Ads at Bottom of SERPs

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Yesterday Google announced a new ad placement, with ads now being displayed at the bottom of SERPs.

This additional ad spot comes along with a number of other updates Google has been making as it cleans up Gmail and Google Reader (with mixed feedback), adds Dynamic Search Ads, and starts hiding some organic search query data, to name a few changes. Google is pushing the PPC big time.

Google notes that in testing, this new bottom placement performed better with CTR than side ads. Google attributes this to the fact that users tend to scan a page from top to bottom, with the news ads fitting better into the user’s “flow.”

Google Bottom Ad Placement

You can compare the performance of ads in top positions vs. other positions with the “Top vs. Side” segment, which will be appropriately re-named “Top vs. Other” in upcoming weeks.

This seems like good news for advertisers—having ads on the bottom of the SERP might allow more marketers to have their ads appear on the 1st page rather than 2nd. I also agree with Google on this one—people naturally move down a page, and I think these new ad spots will prove very valuable. If searchers want to continue to a 2nd page, the bottom ad is directly in their line of vision.

So what else does Google have up its sleeve?

One commenter at Search Engine Land predicts:

google bottom ad display comment

That sounds absolutely terrifying, but with Google looking to expand their ad display options, it might not be so farfetched.

What do you think about these new ad placements? Any predictions for the future?

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.

Occupy Google Analytics? An Update on "(Not Provided)"

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Two weeks ago, I blogged about Google’s announcement that it would stop providing keyword referral information for a portion of organic searches. At the time, people were kicking around numbers between 1 and 7% – Google claimed this wouldn’t have a big effect on marketers, and some people thought it was no big deal. (For example, both Frank Reed and Alan Bleiweiss called SEOs “myopic” for overreacting to the news.)

However, in just two weeks’ time, the situation has gotten worse, just as many of us feared. Rachael Gerson at SEER Interactive has “proof that Google’s secure search now affects more users”:

Comparing yesterday (10/31) to the previous Monday, 27 of the sites had over 100% increase in ”(not provided)” traffic. We looked at the data in a second way, as well. Looking at yesterday’s visits compared to the average daily traffic driven by “(not provided)” last week, 30 of the sites had an increase over 100%.

Rachael later updated the post to say that “Looking at yesterday’s data, saying the ‘(not provided)’ numbers jumped is an understatement … Out of the 37 sites, 16 had over 10% of the Google organic traffic come from (not provided)” and one of the sites was at 21.05%. Far more than the single digit impact that was estimated early on.”

Daniel Waisberg at Search Engine Land also reported a spike in the numbers: “Keyword ‘Not Provided’ By Google Spikes, Now 7-14% In Cases”:

As of October 31, we have seen a very significant increase on the Not Provided figure here on Search Engine Land. It’s not just us, either. Looking at data from several websites across industries, we see a range of 7% to 14% of total organic keywords now being blocked.

He points out that this is rolling out to users over the course of several weeks, which means the percentages are likely to get higher still.

Dave Naylor was curious how many visitors to his site were logged into Google, and the results “sent a small shiver down [his] back” – turns out over a quarter (26.5%) of them are.

SEOs are none too happy about this. Here are just a few of the tweets that popped up in my stream yesterday morning:

keyword encryption

Occupy Google Analytics

Encrypted Search Queries

Not Provided
 

Occupy Google Reader Update

Earlier this week, the changes we heard about were rolled out to Google Reader. The results? It’s even worse than I feared – not only are the social features gone, significantly reducing the appeal of the product, but it feels clunky and less, well, readable.

A couple of ex-Google employees have piped up to express their concerns. Kevin Fox, the former lead designer for Google Reader, is disappointed with the results:

Now that the Google Reader redesign has gone live, it seems clear that the stripping of social functionality is only one of many significant problems that have come from repainting the product with the broad brush of Google’s new visual style guide. Affordances have gone awry, the relative implied importance of use cases (such as subscribing) have fallen out of balance, and visual grouping of related items has been whitewashed away, to name a few problems.

And he’s offering to rejoin the team for a three-month contract “to restore and enhance the utility of Google Reader, while keeping it in line with Google’s new visual standards requirements … to ensure that Google Reader keeps its place as the premier news reader, and raises the bar of what a social newsreader can be.”

It would be great if Google took him up on that, but I have my doubts.

Brian Shih, an ex-PM on Google Reader who left the company in July, also has a list of complaints about the redesign, which he dubs a “disaster.” Among them:

  • The huge header bar which shrinks the space in which you can actually read: “Taking the UI paradigm for G+ and mashing it onto Reader without any apparent regard for the underlying function is awful and it shows.”
  • The super-bland black-and-white “color scheme”: “someone took the magic color-removing wand and drenched the whole page in grey. It's so unbelievably stark, it's hard to imagine a more desolate experience.”
  • The sharing non-improvements and the fact that sharing requires you to publically +1 an item to share even to private circles, unless you can manage to find the extremely non-obvoius workaround: “the new sharing flow around the +1 button has actually made it harder to share … So much for building a network around privacy controls.”
  • They’ve made it impossible to consume shared material within the product itself: “It's almost as if Google wants to demonstrate that, yes, they don't really get platforms.” (See my earlier post on Google’s blind spot here.)

He says that Reader has always been neglected as a product, which is unfortunate, because although it “never achieved the massively popular status of Gmail or Google News,” it did “develop a fanatical following of users, and was one of the few places that Google was able to experiment with and learn about social features.”

Agreed on all counts. I’m still pissed!

More Web Marketing Highlights

Paddy Morgan at Distilled writes a big meaty guide on the essentials of link building.

Annabel Hodges talks about five simple but effective SEO and social tactics she’s seen over the past month.

Marketing Pilgrim shows us the breakdown of digital ad revenue dollars – Google is taking the lion’s share, but there’s still a lot of room for competition.

Another good case study from Unbounce: “Using Video to Lift Landing Page Conversion Rate by 100%

Aaron Wall works through some potential usage and brand signals for Panda, including query volume, click distribution, query chains, user acceptance and more.

Have a good weekend all.

This post originated on the WordStream Blog. WordStream provides keyword tools for pay-per click (PPC) and search engine optimization (SEO) aiding in everything from keyword discovery to keyword grouping and organization.

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